AI agents for eCommerce
AI Agent Development Services for eCommerce
AI helpers that complete tasks for you. Built for eCommerce.
- 10+years in growth
- 3client markets: UK, US and AU
- 4live websites I run with AI workflows
01 · The short answer
What is AI agent development for eCommerce?
AI Agent Development Services for eCommerce mean building AI helpers that carry out multi-step tasks for you, like research or reporting, and ask you before anything risky. I work with online stores that sell their own products. I plan, run and report in plain English. Pricing depends on your goals, so book a free call.
Typical jobs: order-issue triage, supplier stock checks and drafting replies to “where is my order?” emails.
02 · The problem
Does this sound like you?
“Our inbox fills with order questions that need five tabs open to answer.”
“Stock runs out because nobody checked supplier levels in time.”
“Refund and exchange requests sit for days while someone works through them.”
Here’s how I fix that. Agents that gather the facts across your store tools and prepare the action for a person to approve.
03 · What you get
What you get with AI agents for eCommerce
Each agent takes one store job off your team’s plate.
01Map
A map of the task, step by step
Every step your team takes today, across your store, courier and inbox.
02Build
An agent built and tested
It works with tools like Shopify, WooCommerce, Gorgias and your courier’s tracking.
03Approve
Approval steps
Refunds, exchanges and customer emails wait for a named person to approve.
04Log
A log of what it did
Every order it touched and every step it took, recorded and easy to check.
05Support
A handover and support
A short guide for your team, plus fixes while the agent settles in.
06Store
Order, stock and returns agents
Order-issue triage, low-stock alerts and returns paperwork prepared for approval.
04 · How it works
How it works
Four steps, with store examples at each one.
Free call
We pick one job, such as order-issue emails. You leave with a clear next step.
Phase 01 · Free call30 minutes
Task map
I map the steps across your store admin, courier tracking and help desk.
Phase 02 · Task mapWeek 1
Build and test
The agent runs on past orders first, with approvals on, until it is reliable.
Phase 03 · Build and testWeeks 2–5
Go live
It moves to live orders. I watch the logs and improve weak steps.
Phase 04 · Go liveWeeks 6–8
05 · My approach
How I’d approach it for eCommerce stores
I don’t have an eCommerce agent case study yet. This is how I would run it.
- 01
Pick the store job that takes the most hours, often order-status emails.
- 02
Map where the answer lives: store admin, courier tracking and past messages.
- 03
Build the agent to prepare replies and actions, with a person approving each one.
- 04
Run it on past orders, then switch to live orders and review the logs weekly.
What I’d measure
- Hours saved on order emails each week
- Time to first reply on order issues
- Actions that needed a correction
- Stock-outs caught before they happened
My own work so far: 4 live websites, Claude skills, connectors and workflows (checked 31 Oct 2026). Client case study coming soon.
06 · Why me
Why work with me
I’m Md. Solayman (Rumon). I have worked in growth for over 10 years, in the UK, the US, Australia and Bangladesh.
I have been a Toptal Verified Expert since May 2025 and Upwork Top Rated since December 2022. I also run growth at three companies of my own, so my own money is on the line too.
I have scaled online stores and run my own businesses, so I build agents around real store workflows.
- Toptal Verified Expert
- Upwork Top Rated
- 10+ years in growth
“Growth is never accidental. It is engineered.”
LinkedIn · Upwork · About me · Case studies
07 · Who it’s for
Is this right for you?
Built for online stores that sell their own products.
Good fit if…
- You get many order, stock or returns questions.
- Your store runs on Shopify, WooCommerce or similar.
- You want approvals on refunds and customer emails.
Not the best fit if…
- You want agents to issue refunds with no checks.
- You ship only a few orders a week.
- Your store data sits in paper records.
08 · Pricing
How pricing works
The cost depends on the store job and how many tools it touches.
What changes the cost
- How many steps and decisions the job has
- Which tools it works across, like store, courier and help desk
- Your order volume
- How many approval points you want
On the free call I map one store job with you. Then I give you a clear quote in plain terms.
01
One-off project
A set piece of work with a clear end, such as an audit, a build or a setup.
Book a Free Call02
Monthly
Ongoing work each month, with a review call and a short report.
Book a Free Call03
Part-time lead
I lead this area as part of your team, a set number of days a month.
Book a Free Call
09 · Compare options
AI Agent Development for eCommerce: me, an agency, or doing it yourself?
| Question | Me | An agency | In-house or DIY |
|---|---|---|---|
| Who does the work | I do, directly. | A team led by an account manager. | You or your team, next to daily work. |
| Built around | Your store, courier and help desk tools. | Often a fixed app with set features. | Your team, between orders. |
| Speed | Quick, with no hand-offs. | Steady, but changes pass through several people. | Depends on the time you can free up. |
| Flexibility | Scale up or down each month. | Often set packages and longer contracts. | Limited by your team’s skills and time. |
10 · FAQs
Questions people ask
It is building AI helpers that handle multi-step store jobs, like answering order-status questions or flagging low stock. The agent gathers facts from your store, courier and inbox, then prepares the action. A person approves anything that reaches customers or touches money.
The cost depends on how many steps the job has, how many tools it works across and your order volume. An order-email agent costs less than one that also handles returns and stock. Tool fees are separate. Book a free call for a clear quote.
A first agent for one store job is usually live within six to eight weeks, including testing on past orders. Time savings start the day it goes live. Effects on reply speed show within the first few weeks of live orders.
Yes. Stores deal with high volumes of similar questions, plus money moving through refunds and exchanges. That makes agents useful but risky without checks. I design each one around your platform, your courier and clear approval steps for anything financial. Each agent is tested on your past orders first.
A chatbot answers shoppers in a chat window. An agent works behind the scenes, pulling order and tracking details and preparing replies or refunds for your team. Many stores use both: the chatbot talks to shoppers, and the agent does the legwork.
Only for low-risk steps you choose, like tagging an order or adding a note. Refunds, exchanges and customer emails always wait for a person. You decide where those lines are. Every action is logged, so you can check what happened to any order.
I work with Shopify, Shopify Plus, WooCommerce and BigCommerce, plus help desks like Gorgias and Zendesk. If your platform has an API or connects through Zapier or Make, an agent can usually work with it. I confirm the setup on our first call.
For agents, I measure the cost they remove: hours saved, faster replies and fewer lost orders. Where an agent affects sales, like stock alerts, I look at margin after costs, not just revenue. That keeps the focus on what actually pays.
Let’s take the busywork off your store.
Book a free 30-minute call and leave with a clear next step. I reply within one working day.
Prefer email? Use the contact page.