Hands-on creative, content and build roles
Hire a Community Manager | Social Media Community Manager
A community manager builds and looks after the people around a brand: group members, followers and customers who talk to each other. I set the tone, welcome new people, start conversations, moderate and bring back what the community says to the business. It suits brands with an audience that is quiet or unmanaged.
Pricing is scoped to each project. Book a call and I will tell you what yours involves.
- 10 yearsin digital growth
- 4 marketsUK, Australia, USA and Bangladesh
- 30-60-90day plan with a written checkpoint
- 1 callto scope your project
The role
What a community manager does and what you get
As your community manager, I will set community guidelines, tone and moderation rules, welcome new members and start weekly conversation prompts and answer questions and escalate issues to the right person. I work hands-on: I do the work myself, inside your accounts and files, and show you the output every week.
Before
Followers or customers are asking questions that nobody answers, and a group exists but conversation has stalled.
With me as your community manager
- Set community guidelines, tone and moderation rules
- Welcome new members and start weekly conversation prompts
- Answer questions and escalate issues to the right person
- Summarise what members ask and want for the business
Pricing
How pricing works
The cost of hiring a community manager depends on the community size and number of platforms, the hours of coverage and response time expected, the number of channels or platforms involved, the size of the team I work with, how long we work together and how quickly you need results. I scope every engagement to your situation and do not publish rates, so you pay only for the work your business needs.
What changes the scope
Community size and number of platformsHours of coverage and response time expectedThe number of channels or platformsTeam size and who needs to be managedLength of the engagementHow fast you need results
- Project
A defined piece of community manager work with a start, an end and agreed deliverables.
- Monthly retainer
Ongoing community manager work with a fixed monthly scope, reviewed every month.
- Fractional or part-time
A set number of days or hours each week, with me working inside your team.
Freelancer vs agency vs in-house for community manager work
| Option | Speed | Control | Accountability | Flexibility |
|---|---|---|---|---|
| Freelancer (me) | Starts within days of agreeing scope | Direct access to the person doing the work | One named person answers for results | Scale up or down by month |
| Agency | Slower to start; account and delivery teams | Work passes through several people | Shared across a team and account manager | Fixed packages and notice periods |
| In-house hire | Slowest: recruiting and onboarding first | Full day-to-day control | Direct line manager, but one person covers many tasks | Long-term commitment, harder to change |
Where to hire
Where to hire a community manager: freelancer, agency, platform or in-house
You can hire a community manager through a marketplace, an agency, a specialist platform or directly. A social media manager publishes and reports; a community manager spends most of their time in conversation with members and moderating.
What to look for
Skills and portfolio to look for
Look for evidence of the skills the work needs, not a general portfolio. For community manager work that means Facebook Groups and platform inboxes, a response guide, native analytics and a feedback log, and results you can verify.
The stack
Facebook Groups and platform inboxesa response guidenative analyticsa feedback log
How hiring me works
How my hiring process works
Hiring me works in three steps: a brief, a short trial on a defined piece of work, then deliverables on a set schedule. You see how I work before committing to a longer engagement.
- Brief and first output
Review the channels and write the guidelines and tone.
- Review and adjust
Start prompts, clear the backlog of questions and moderate.
- Steady delivery
Send the first summary of member feedback to your team.
Proof
Case studies with numbers
These are real projects from my own records, with the first number shown exactly as it is reported in the full case study.
Interview questions
Interview questions to ask any community manager
Ask these before you hire anyone, including me. The point is to hear how they think and what they would do first.
- 01
Ask how they handle a heated member or a complaint made in public.
- 02
Ask what they report back to the business.
- 03
Ask what they would do in the first week if you hired them today.
Before the call
What to prepare before the call
Bring these to the call so we can scope the work in one conversation.
What to prepare before the call
- Links to the community or social inboxes
- Tone guidelines and common questions
- Who handles complaints and refunds
- What you want the community to become
Next step
Hire me: scope, availability and next step
If this matches your situation, the next step is a short call. I will ask about your goal, your current set-up and your timing, then confirm whether I am the right community manager for the job.
Questions
Frequently asked questions
Straight answers on scope, timing and fit. Pricing is always scoped to your project.
What does a community manager do?
As your community manager, I set community guidelines, tone and moderation rules, welcome new members and start weekly conversation prompts, answer questions and escalate issues to the right person and summarise what members ask and want for the business. I do the work myself and show you the output every week.
How much does it cost to hire a community manager?
Cost depends on the community size and number of platforms, the hours of coverage and response time expected, the number of channels or platforms, team size, engagement length and how quickly you need results. I scope each project individually instead of quoting a standard rate. Book a Call for a scoped quote and I will tell you exactly what your situation involves.
Freelance community manager vs agency: which is better?
A social media manager publishes and reports; a community manager spends most of their time in conversation with members and moderating. A freelancer gives you direct access and flexible commitment; an agency adds a larger bench. Tell me what you need on a call and I will say honestly which suits you.
When should I hire a community manager?
Hire a community manager when followers or customers are asking questions that nobody answers, and a group exists but conversation has stalled. If that sounds familiar, a short call is enough to confirm whether the role fits or whether something simpler would do. Book a Call and I will answer this for your specific situation.
What should I ask before hiring a community manager?
Ask how they handle a heated member or a complaint made in public. Ask what they report back to the business. Their answers matter less than whether they answer plainly, with specifics you can check. Book a Call and I will answer this for your specific situation.
How long until I see results from a community manager?
Timing depends on your starting point and the channel. In the first 30 days I review the channels and write the guidelines and tone. By day 60 I start prompts, clear the backlog of questions and moderate. By day 90 I send the first summary of member feedback to your team. We agree these checkpoints before work starts.
Where can I hire one (Upwork, Fiverr, direct)?
You can hire through marketplaces such as Upwork or Fiverr, through a specialist platform, or directly. Marketplaces make comparison easy; hiring direct gives you a shorter route to the person doing the work. I take direct enquiries: book a call, describe the scope, and I will say whether I am the right fit.
Hourly vs monthly retainer pricing?
Hourly suits small, uncertain tasks; a monthly retainer suits ongoing work with a steady scope; a fixed project suits a defined deliverable. I choose the model with you, based on the community size and number of platforms and how long the work runs. Book a Call and I will recommend one; there is no standard rate card.
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